Wednesday, February 9, 2011
HPL Policy for Suspending Customers

Greetings,

I wanted to remind everyone that all staff needs to be very familiar with Policy 2.3 (see link below this paragraph) and ensure that we are all following it when suspending people from the library. This policy explicitly lays out the offenses that can result in suspensions and how long each suspension should be based on type of offense. When suspending someone from a location, we need to make certain that it is done according to this policy.
https://hplnet.hpl.lib.tx.us/polandpro/pol-2_3.pdf

I really want to draw everyone’s attention to section C. In fact, it is a good practice to print this out and share it with all staff. I also would like for everyone to post this information to your location’s blog. We have to make sure that the suspension we issue for rule violations matches the appropriate listed category (Short Term Suspension, Long Term Suspension, and Indefinite Suspension). In addition, it is crucial that the length of suspension follow the guidelines listed here based on whether it is a customer’s first, second, third (etc.) offense.

Finally, and I can’t stress this enough, anytime there is a suspension, there needs to be an incident report to document the details. In the reports, it is important to explicitly state why the customer was suspended and the duration of the suspension. I find it useful to include a reference to the phrasing in our policy that applies to the situation at hand.

Please let me or your team leader know if you have any questions at all about this.

Thanks,

Mike Van Campen

Gaming @ Lakewood

Lakewood is the lucky winner of a gaming cart where people of all ages will be able to play on the gaming cart at anytime of the day. Customers will be able to checkout equipment for an hour at a time. Here are some of the circulation rules for the gaming cart:

1. Equipment may only be checked out for the cardholder, their parent, or siblings.
2. The account must be in good standing following the same circulation rules as other materials.
3. All equipment is checked out for a two hour maximum but the location may set an hour maximum for actual play.
4. Fines will not be charged for equipment but replacement costs will be assessed if equipment is not returned.
5. The parent/guardian responsible for the account must give permission for equipment to be checked out to friends.
6. Equipment may only be used by the responsible parties.
7. A wait list may be maintained for use of the equipment.
8. During out of school hours children and teens 18 and under have exclusive use of the equipment. Parents/caregivers may play with their children.
9. Parent/Guardian permission is needed during school hours.
10. Customers who abandon equipment will have a note placed in their record asking them to please return gaming equipment to the desk. Repeated abandonment can lead to a ban on gaming.
    
    Lakewood is excited to provide this service for such a great community.

PERSEPOLIS@LAKEWOOD

Books on the bayou has invaded Lakewood Library. The Graphic Novel "Persepolis" Tells a real life story growing up in revolutionary Iran in comic book form.

New hours

The Lakewood Staff and community are adjusting to our new hours fairly well. Remember that Scenic Woods is open on Saturday's from 10:00am-5:00pm.

Our Movie time has moved from Saturday afternoons to Thursday from 5-7pm.
Monday Computer Help time is 6-7pm. Bring your questions and we will help you find the answers.
Staff and customers are encouraged to check out and review the WECAN programs and Microsoft link found on the HPL catalog webpage under "Services" Win 2007 is here!